A return request MUST precede any further action.
The Product Returns Request Form is available here.
Under the Trade Practices Act 1974 you may seek a refund if goods:
-are or become faulty through no fault of your own
-are not fit for a stated purpose or a purpose you made known to our sales staff
-don’t match our description or sample
-have defects that were not obvious or we did not bring to your attention.
However, the goods must be returned within a reasonable period and you will be asked for proof of purchase.
You may also be asked to demonstrate that the problem with the goods was not your fault.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired if the goods are returned unopend in ‘as new’ condition. A store credit may be offered at our discretion.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.
For more information on warranties and refunds contact the ACCC Infocentre on 1300 302 502 or visit www.accc.gov.au.